Shipping policy

Shipping Policy Last updated: June 18, 2026 At UglyCute Plushies, we are committed to delivering your cozy "UglyCute" companions safely and on time. We currently focus on serving customers within the United States. **Processing Time** All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. **Shipping Time & Delivery** Standard shipping within the US typically takes 7-12 business days after processing. Please note that delivery times may vary slightly depending on your location and carrier delays. **Shipping Cost** We are pleased to offer **FREE standard shipping** on all orders within the United States. No minimum purchase required! **Lost or Damaged Packages** If your order is lost or arrives damaged, please contact us immediately at jhluglycute@gmail.com with your order number and photos of the damage. We will resolve the issue promptly. **Contact Us** If you have any questions about your shipment, delivery times, or need help tracking your order, feel free to reach out to us anytime at jhluglycute@gmail.com.